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Aggressive or Assertive

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Course Synopsis

Although many people stress the importance of being assertive, there is often confusion about what kind of behaviour constitutes assertiveness. Assertiveness is more than just what you say – it is an attitude that helps you to behave in a way that allows you to manage your interactions with others positively. Assertiveness can be an effective, positive and successful means of communication strategies and behaviours for professionals in today’s business environment. This course will help you examine how assertive (or aggressive) you are. By demonstrating how to become and remain an assertive person, this workshop will give you the skills to improve your relationships, career, stress levels and the overall quality of both personal and professional life.

Typical Course Outline

  • Definition of Assertiveness
  • Why Assertive Behaviour is Important
  • The benefits of adopting more assertive behaviours
  • The difference between aggressive, submissive and assertive behaviours
  • Obstacles to Assertiveness
  • Improving Self-Esteem
  • Coping With Conflict and difficult situations
  • Clarification and Body Language
  • Persuasion and influencing strategies

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