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Management of Front Office Operations in Hospitality

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Course Synopsis

With travel increasing day-by-day, whether it is for business, pleasure or for any other reason, there is a mushrooming growth of hotels-big and small. At the same time there is a demand for people to work in these hotels. Most people working in smaller hotels learn on the jobs which prove expensive. Hence there is a growing demand for trained persons who are able to perform the basic front office operations in a hotel, efficiently.

Typical Course Outline

  • Work with colleagues & customers
  • Work in a socially diverse environment
  • Follow health, safety & security procedures
  • Develop & update hospitality industry knowledge
  • Follow workplace hygiene procedures
  • Provide housekeeping services to guests
  • Perform office procedures
  • Receive & process reservations
  • Operate a computerized reservations system
  • Prepare rooms for guests
  • Provide accommodation reception services
  • Process financial transactions
  • Provide porter services
  • Develop & update local knowledge
  • Conduct night audit
  • Communicate on the telephone
  • Promote products & services to customers
  • Deal with conflict situations
  • Coach others in job skills

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