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Managing the Front Office

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Course Synopsis

Your company image can be ruined by poor performance at reception. First impressions are indeed lasting impressions. Ranging from having the right attitude, to how to greet people and how to deal with difficult situations and people, this course will help you to create a favourable impression. This workshop provides the essential skills for those in direct contact with customers. It adopts an interactive style with case studies, role plays and re-enactments to clearly illustrate the importance of making the right first impression.

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