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Mastering 360 Degree Communication Skills

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Course Synopsis

Communication is the lifeblood of true personal and organisational effectiveness. Communication skills include skills such as listening, hearing talking, body language, writing and showing professional courtesy with a professional attitude at all times. This workshop explores the art of communication, with an emphasis on interpersonal skills and their practical application in the workplace. By examining communication styles and effective communication techniques and skills, the course will help you identify your stumbling blocks and establish a development plan to improve your interpersonal skills.

Typical Course Outline

    Why communication is vital in the business world

  • Communication styles
  • One-to-one communication techniques
  • Getting your message across
  • Working with emotional intelligence
  • Overcoming blocks to effective communication
  • Understanding the process of communication
  • Exploring common barriers
  • An action plan to eliminate blocking factors
  • Communication to a larger audience
  • The toolkit for effective public speaking
  • Using presentation aids
  • The art of listening
  • Reading body language

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